Shipping & Delivery
Every order is handled with the same care as the item inside it. Below you will find how we ship, how insurance works and what to expect on delivery.
Delivery Timelines
Delivery timelines depend on product availability and sourcing location. Estimated delivery dates are provided at order confirmation. These dates are estimates and not guaranteed unless expressly agreed in writing. We will keep you informed of any material delay. If delivery is delayed beyond a reasonable period, you may have cancellation rights under applicable law.
International Shipping
We ship internationally to select destinations. Shipping costs are quoted at checkout or in your order confirmation. Import duties, taxes, customs fees, and clearance charges are the responsibility of the buyer unless we expressly state otherwise in writing. We will provide reasonable assistance with customs documentation but are not responsible for customs decisions, delays, seizures, or storage charges.
Insurance: Client Cost and Choice
Shipping insurance is not included in the item price or standard shipping cost unless expressly stated.
You may choose one of the following options before dispatch:
Option A: Fully insured shipment arranged by us
We arrange insurance for the full purchase price. The insurance premium is added to your invoice and payable by you. We will assist with the claim process if loss or damage occurs.
Option B: You arrange your own insurance
You must provide us with proof of cover, policy number, insurer details, and coverage amount before dispatch. You are responsible for filing and pursuing any claim. We will provide reasonable documentation to support your claim.
Option C: You decline insurance
You must confirm your decision in writing. If you decline insurance, the shipment is sent at your commercial risk to the extent permitted by law. We will not be liable for any loss or damage after dispatch except where liability cannot be excluded by law. Recovery may be limited to the carrier’s standard liability, which may be significantly less than the item’s value. We may refuse to ship high-value items without insurance.
We strongly recommend Option A for all luxury and high-value items.
Risk and Title
Title passes to you upon delivery to you or an authorised recipient. Risk of loss passes upon delivery, unless you have arranged your own shipping or declined insurance, in which case risk passes when we hand the item to the carrier, to the extent permitted by law. This does not affect any mandatory statutory rights you may have.
Inspection on Delivery
Please inspect your item promptly on delivery. If the item is damaged, defective, or incorrect, contact us as soon as reasonably possible. Do not remove security tags or dispose of packaging until you have inspected the item and are satisfied.
Hand Delivery (Local Clients)
Local hand delivery is available within Dubai and Sharjah. Hand delivery is by appointment. A fee may apply. The recipient may be required to show ID and sign for receipt. Please inspect the item before signing where possible.
Special Date and Occasion Delivery
We offer enhanced delivery services for special dates and occasions, subject to availability and cut-off times. Surcharges may apply. Unless expressly agreed in writing, special date delivery is not guaranteed. Customs, supplier, or courier delays may affect timing.
Failed Delivery, Re-delivery, and Storage
If delivery fails because the recipient is unavailable, refuses delivery, or provides an incorrect address, re-delivery, storage, and return costs may be charged to the buyer. Items may be stored for 90 days, after which we may treat them as abandoned to the extent permitted by law.
Force Majeure
We are not liable for delays or failure caused by events outside our reasonable control, including customs action, strikes, weather, pandemics, supplier failure, or courier disruption. We will notify you and use reasonable efforts to minimise the impact. ## Contact
For all questions, please contact us at [email protected].