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Privacy Policy

Last updated: 20 September 2026

1. Introduction

Vendôme Privée (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vendomeprivee.com and use our services, including personal shopping, luxury sourcing, bespoke sourcing, and related concierge services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Vendôme Privée is the data controller responsible for your personal information. We process personal data in accordance with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on Personal Data Protection and its Executive Regulations, and other applicable laws.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Submit an enquiry or contact form

  • Request a personal shopper consultation

  • Create a customer account

  • Subscribe to our newsletter

  • Communicate with us via WhatsApp, email, or phone

  • Use our AI shopping assistant

  • Place an order or request a sourced-to-order item

This information may include:

  • Full name

  • Email address

  • Phone number and WhatsApp number

  • Delivery and billing addresses

  • Product preferences, sizes, and style interests

  • Preferred brands and categories

  • Communication preferences

  • Order and sourcing details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and approximate location

  • Browser type and version

  • Device type (mobile, desktop, tablet)

  • Pages visited and time spent on each page

  • Referring website or source

  • Product views and browsing patterns

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our personal shopping and sourcing services

  • Process and manage your enquiries, orders, and sourcing requests

  • Communicate with you regarding products, services, and appointments

  • Personalise your shopping experience and product recommendations

  • Send you marketing communications (with your consent)

  • Improve our website, services, and customer experience

  • Detect and prevent fraud or unauthorised activities

  • Comply with legal obligations under UAE law

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

  • Service Providers: Trusted third-party vendors who assist us with payment processing, delivery, insurance, email services, authentication, and website analytics.

  • Legal Requirements: When required to comply with applicable laws, regulations, or legal proceedings under UAE jurisdiction.

  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

  • With Your Consent: When you have given us explicit permission to share your information for a specific purpose.

5. Data Storage & Security

Your personal data is stored on secure servers. We implement industry-standard security measures, including encryption (SSL/TLS), access controls, and regular security reviews to protect your information against unauthorised access, alteration, disclosure, or destruction.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

  • Essential Cookies: Necessary for the website to function properly (e.g., session management, authentication).

  • Analytics Cookies: Help us understand how visitors interact with our website to improve performance and user experience.

  • Preference Cookies: Remember your settings and preferences for a more personalised experience.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

7. Your Rights

In accordance with applicable data protection laws, including the UAE Personal Data Protection Law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Withdraw consent for marketing communications at any time

  • Object to or restrict certain processing of your data

  • Request a copy of your data in a portable format

  • Lodge a complaint with the UAE Data Office or your local supervisory authority

To exercise any of these rights, please contact us using the details provided below.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with its own data protection laws, you may have additional rights under those laws.

8. International Transfers

Because we source luxury items globally and use third-party service providers, your personal data may be transferred to and processed in countries outside the UAE. Where we transfer personal data internationally, we take reasonable steps to ensure appropriate safeguards are in place and that your data continues to be protected in accordance with applicable law.

Our website may contain links to third-party websites, including social media platforms such as Instagram, YouTube, and WhatsApp. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to remove that information from our servers.

11. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When data is no longer needed, it will be securely deleted or anonymised.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Vendôme Privée

Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Dubai, UAE
Trade Licence No. 2541640.01
Email: [email protected]
Website: www.vendomeprivee.com