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Returns & Exchanges

At Vendôme Privée, we want you to shop with complete confidence. Every item is carefully inspected, authenticated, and described as accurately as possible. If something isn’t right, we’re here to help.

Our 7-Day Return Promise: Change of Mind

We want you to shop with confidence. If you change your mind, you may request a return within 7 calendar days of receiving your ready-to-ship item.

To be eligible for a change-of-mind return, the item must be:

  • Unworn, unused, and in the exact condition you received it

  • Free from strong odors, marks, scratches, or signs of wear

  • Returned with all original packaging, dust bags, boxes, authenticity cards, and tags

  • Returned with the Vendôme Privée security tag still attached

Trying on the item is allowed. Wearing, using, altering, or damaging the item is not.

If the security tag has been removed, altered, or tampered with, the return will not be accepted for change of mind. This does not affect your statutory rights for faulty, misdescribed, or inauthentic items.

How to Start a Change-of-Mind Return

  1. Email [email protected] within 7 calendar days of delivery.

  2. Include your order number, reason for return, and photos if the item arrived damaged or not as described.

  3. We will send you a Return Authorization (RA) number and return instructions.

  4. Ship the item back within 5 calendar days of receiving your RA number, fully insured and trackable.

  5. Returns sent without an RA number may be refused.

Change-of-Mind Refunds

  • Once we receive your return, our team will inspect it within 3–5 business days.

  • If approved, we will process your refund within 14 calendar days of inspection.

  • Refunds are made to your original payment method.

  • Return shipping costs are the responsibility of the customer.

  • Original shipping charges are non-refundable for change-of-mind returns.

  • If we provide a prepaid return label, the cost may be deducted from your refund.

  • Import duties, taxes, and customs fees are non-refundable unless required by law.

Faulty, Damaged, or Not-as-Described Items

If your item arrives faulty, damaged, or not as described, your statutory rights apply. Please contact us as soon as possible, and where possible before removing the security tag.

We will arrange, as appropriate:

  • Replacement

  • Full refund

For faulty, damaged, or not-as-described items, we will cover reasonable return shipping costs and refund the original shipping charges. This does not limit any stronger rights you may have under UAE law or other applicable mandatory consumer law.

Authenticity Guarantee

Every item is authenticated by our in-house experts and verification tools before shipping.

If a recognized third-party authenticator determines that an item is inauthentic, we will issue a 100% refund, including original shipping and return shipping costs.

For this guarantee:

  • “Recognized third-party authenticator” means Entrupy, Real Authentication, Authenticate First, or another independent expert mutually agreed in writing.

  • You pay any initial authentication fee. If the item is proven inauthentic, we will reimburse that fee.

  • If the item is not proven inauthentic, you bear the authentication fee.

  • We may require reasonable evidence and may seek a second opinion, but we will not unreasonably delay resolution.

Personal Sourcing & Custom Orders

Because personal sourcing involves dedicated time, global searching, and often upfront payment to suppliers, change-of-mind returns are not accepted for personal-sourced or custom-sourced orders. These are final sale for change-of-mind purposes.

However, your purchase remains fully protected:

  • If the item does not match the agreed specifications, you may return it within 7 calendar days of delivery for a full refund. We will cover return shipping.

  • If the item is proven inauthentic, the Authenticity Guarantee above applies, including its no-time-limit protection.

  • Every sourced item includes our Certificate of Authenticity.

  • Your statutory rights for defective or misdescribed goods are not affected.

Exclusions

The following are final sale for change-of-mind returns:

  • Personal sourcing and custom-sourced orders

  • Items clearly marked “Final Sale” before purchase

  • Earrings and intimate items, for hygiene reasons

  • Items that have been altered, resized, worn, or damaged by the customer

  • Items missing the security tag, original packaging, or authenticity cards

These exclusions do not apply where the item is faulty, damaged, not as described, or proven inauthentic. In those cases, your statutory rights and our Authenticity Guarantee apply.

Refund Timing

  • Inspection: 3–5 business days after we receive the return.

  • Refund: within 14 calendar days after inspection and approval.

  • Refunds are issued to the original payment method where possible.

  • For faulty, misdescribed, or inauthentic items, we refund original shipping and reasonable return shipping.

  • For change-of-mind returns, original shipping is non-refundable, and return shipping is the customer’s responsibility. ## Contact

For all questions, please contact us at [email protected].