Terms & Conditions
Last updated: 20 September 2026
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Vendôme Privée website (vendomeprivee.com) and all related services provided by Vendôme Privée (“we”, “our”, or “us”), a luxury personal shopping and sourcing company based in Dubai, United Arab Emirates.
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
Nothing in these Terms excludes or limits any mandatory rights you may have under UAE Federal Law No. 15 of 2020 on Consumer Protection, its Executive Regulations, or any other applicable law.
2. Services
Vendôme Privée provides luxury personal shopping, global product sourcing, and concierge services. Our services include, but are not limited to:
Personal shopping consultations
Luxury product sourcing from global markets
Private showroom and boutique visits by appointment
Style and wardrobe curation
Product authentication, condition reports, and quality assurance
Negotiation, procurement, and purchase coordination
Bespoke gifting and special-occasion sourcing
Delivery and shipping coordination, including local hand delivery
Aftercare and ongoing concierge support
Some products displayed on our website are available for immediate purchase, while others are sourced to order following a consultation with one of our personal shoppers. Product availability is subject to change without notice.
2.1 Ready-to-Ship Items
Ready-to-Ship items are available for immediate purchase and are subject to stock availability. These items are sold in accordance with our Returns & Refunds Policy and Shipping & Delivery Policy.
2.2 Sourced-to-Order & Bespoke Requests
Sourced-to-Order items are procured specifically for you based on agreed specifications, budget, and timeline. These may include personal sourcing, custom-sourced orders, and bespoke requests.
Because these items are procured specifically for you, they are non-refundable and non-exchangeable for change-of-mind reasons. However, your statutory rights for defective, incorrect, misdescribed, or inauthentic items are not affected. Please refer to Section 7 (Returns & Exchanges) for full details.
2.3 Consultations
Consultations may be complimentary, as disclosed before you proceed. A consultation does not obligate you to purchase. During the consultation, we will discuss your requirements, preferences, budget, and timeline.
2.4 Sourcing Requests
We will use reasonable efforts to source requested items. However, we cannot guarantee that a particular item will be found or secured. If we are unable to source an item, we will inform you and discuss next steps, including any treatment of sourcing fees as agreed in writing.
2.5 Fees & Payment
Fees may include, where applicable:
Product purchase price
Sourcing fees
Shipping and handling
Insurance (if selected by you)
Customs duties, taxes, and clearance charges
Special-date or hand-delivery surcharges
All applicable fees will be disclosed before you confirm your order. Payment terms, deposits, and balances will be set out in your order confirmation or sourcing agreement.
2.6 Authentication & Condition
Every item is authenticated by our in-house experts and verification tools before shipping. Condition is described as accurately as possible, and sourced items include our Certificate of Authenticity. Where a recognized third-party authentication is required, our Authenticity Guarantee applies as set out in Section 7.
2.7 Delivery, Shipping & Insurance
Delivery and shipping are governed by Section 6. Shipping insurance is not included unless expressly stated. You may choose to:
Have us arrange full insurance at your cost;
Arrange your own insurance and provide proof of cover; or
Decline insurance in writing, in which case the shipment is sent at your commercial risk to the extent permitted by law.
We strongly recommend full insurance for all luxury and high-value items.
2.8 Returns
Returns, refunds, and exchanges are governed by Section 7. Sourced-to-order and bespoke items are final sale for change-of-mind purposes, but your statutory rights for defective, incorrect, misdescribed, or inauthentic items remain fully protected.
2.9 Client Responsibilities
To help us provide the best service, you agree to:
Provide accurate specifications, budget, and deadlines;
Respond promptly to requests for approval or information;
Review item descriptions, photographs, and condition reports before purchase;
Choose your insurance option before dispatch;
Pay applicable customs duties, taxes, and clearance charges; and
Inspect items promptly on delivery and report any issues as soon as reasonably possible.
2.10 Agency & Supplier Terms
Depending on the item and supplier, we may act as principal or as your agent. Where we act as agent, the sale contract may be between you and the supplier, and the supplier’s terms may also apply. We will disclose the applicable capacity in your order confirmation or sourcing agreement.
3. Account Registration
You may create a customer account to access personalised features including order tracking, wishlists, and invoices. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We use a verification system for account access. You must provide a valid email address or phone number for authentication purposes.
4. Product Information & Pricing
We make every effort to display products accurately on our website. However, colours, textures, and dimensions may vary slightly from images due to screen settings and photography conditions.
Prices displayed on the website are in the currency indicated and are subject to change without prior notice. Prices for sourced items may vary based on availability, market conditions, and sourcing location.
All products sold through Vendôme Privée are guaranteed 100% authentic. We source exclusively from authorised retailers, brand boutiques, and verified suppliers.
Quoted prices for sourcing requests are valid for the period specified in the quotation. Once confirmed and paid, the price is locked.
5. Orders & Payment
5.1 Placing Orders
Orders may be placed through our website, via WhatsApp, or in person at our showroom. An order is confirmed only when we send you an order confirmation or pro forma invoice.
5.2 Payment Methods
Orders placed on our website are paid at checkout by credit or debit card, processed securely by Stripe. For orders arranged via WhatsApp, in our showroom or through personal sourcing, we accept:
Bank transfer (details provided on invoice)
Cryptocurrency payments (where applicable)
Other methods as agreed on a case-by-case basis
5.3 Payment Terms
For sourced items, a deposit may be required before sourcing commences. The remaining balance is due before delivery or collection. Payment terms are specified on each pro forma invoice.
6. Shipping & Delivery
6.1 Delivery Timelines
Delivery timelines depend on product availability and sourcing location. Estimated delivery dates are provided at order confirmation. These dates are estimates and not guaranteed unless expressly agreed in writing. We will keep you informed of any material delay. If delivery is delayed beyond a reasonable period, you may have cancellation rights under applicable law.
6.2 International Shipping
We ship internationally to select destinations. Shipping costs are quoted at checkout or in your order confirmation. Import duties, taxes, customs fees, and clearance charges are the responsibility of the buyer unless we expressly state otherwise in writing. We will provide reasonable assistance with customs documentation but are not responsible for customs decisions, delays, seizures, or storage charges.
6.3 Insurance: Client Cost and Choice
Shipping insurance is not included in the item price or standard shipping cost unless expressly stated.
You may choose one of the following options before dispatch:
Option A: Fully insured shipment arranged by us
We arrange insurance for the full purchase price. The insurance premium is added to your invoice and payable by you. We will assist with the claim process if loss or damage occurs.
Option B: You arrange your own insurance
You must provide us with proof of cover, policy number, insurer details, and coverage amount before dispatch. You are responsible for filing and pursuing any claim. We will provide reasonable documentation to support your claim.
Option C: You decline insurance
You must confirm your decision in writing. If you decline insurance, the shipment is sent at your commercial risk to the extent permitted by law. We will not be liable for any loss or damage after dispatch except where liability cannot be excluded by law. Recovery may be limited to the carrier’s standard liability, which may be significantly less than the item’s value. We may refuse to ship high-value items without insurance.
We strongly recommend Option A for all luxury and high-value items.
6.4 Risk and Title
Title passes to you upon delivery to you or an authorised recipient. Risk of loss passes upon delivery, unless you have arranged your own shipping or declined insurance, in which case risk passes when we hand the item to the carrier, to the extent permitted by law. This does not affect any mandatory statutory rights you may have.
6.5 Inspection on Delivery
Please inspect your item promptly on delivery. If the item is damaged, defective, or incorrect, contact us as soon as reasonably possible. Do not remove security tags or dispose of packaging until you have inspected the item and are satisfied.
6.6 Hand Delivery (Local Clients)
Local hand delivery is available within Dubai and Sharjah. Hand delivery is by appointment. A fee may apply. The recipient may be required to show ID and sign for receipt. Please inspect the item before signing where possible.
6.7 Special Date and Occasion Delivery
We offer enhanced delivery services for special dates and occasions, subject to availability and cut-off times. Surcharges may apply. Unless expressly agreed in writing, special date delivery is not guaranteed. Customs, supplier, or courier delays may affect timing.
6.8 Failed Delivery, Re-delivery, and Storage
If delivery fails because the recipient is unavailable, refuses delivery, or provides an incorrect address, re-delivery, storage, and return costs may be charged to the buyer. Items may be stored for 90 days, after which we may treat them as abandoned to the extent permitted by law.
6.9 Force Majeure
We are not liable for delays or failure caused by events outside our reasonable control, including customs action, strikes, weather, pandemics, supplier failure, or courier disruption. We will notify you and use reasonable efforts to minimise the impact.
7. Returns & Exchanges
7.1 Our 7-Day Return Promise: Change of Mind
We want you to shop with confidence. If you change your mind, you may request a return within 7 calendar days of receiving your ready-to-ship item.
To be eligible for a change-of-mind return, the item must be:
Unworn, unused, and in the exact condition you received it
Free from strong odors, marks, scratches, or signs of wear
Returned with all original packaging, dust bags, boxes, authenticity cards, and tags
Returned with the Vendôme Privée security tag still attached
Trying on the item is allowed. Wearing, using, altering, or damaging the item is not.
If the security tag has been removed, altered, or tampered with, the return will not be accepted for change of mind. This does not affect your statutory rights for faulty, misdescribed, or inauthentic items.
7.2 How to Start a Change-of-Mind Return
Email [email protected] within 7 calendar days of delivery.
Include your order number, reason for return, and photos if the item arrived damaged or not as described.
We will send you a Return Authorization (RA) number and return instructions.
Ship the item back within 5 calendar days of receiving your RA number, fully insured and trackable.
Returns sent without an RA number may be refused.
7.3 Change-of-Mind Refunds
Once we receive your return, our team will inspect it within 3–5 business days.
If approved, we will process your refund within 14 calendar days of inspection.
Refunds are made to your original payment method.
Return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable for change-of-mind returns.
If we provide a prepaid return label, the cost may be deducted from your refund.
Import duties, taxes, and customs fees are non-refundable unless required by law.
7.4 Faulty, Damaged, or Not-as-Described Items
If your item arrives faulty, damaged, or not as described, your statutory rights apply. Please contact us as soon as possible, and where possible before removing the security tag.
We will arrange, as appropriate:
Replacement
Full refund
For faulty, damaged, or not-as-described items, we will cover reasonable return shipping costs and refund the original shipping charges. This does not limit any stronger rights you may have under UAE law or other applicable mandatory consumer law.
7.5 Authenticity Guarantee
Every item is authenticated by our in-house experts and verification tools before shipping.
If a recognized third-party authenticator determines that an item is inauthentic, we will issue a 100% refund, including original shipping and return shipping costs.
For this guarantee:
“Recognized third-party authenticator” means Entrupy, Real Authentication, Authenticate First, or another independent expert mutually agreed in writing.
You pay any initial authentication fee. If the item is proven inauthentic, we will reimburse that fee.
If the item is not proven inauthentic, you bear the authentication fee.
We may require reasonable evidence and may seek a second opinion, but we will not unreasonably delay resolution.
7.6 Personal Sourcing & Custom Orders
Because personal sourcing involves dedicated time, global searching, and often upfront payment to suppliers, change-of-mind returns are not accepted for personal-sourced or custom-sourced orders. These are final sale for change-of-mind purposes.
However, your purchase remains fully protected:
If the item does not match the agreed specifications, you may return it within 7 calendar days of delivery for a full refund. We will cover return shipping.
If the item is proven inauthentic, the Authenticity Guarantee in Section 7.5 applies, including its no-time-limit protection.
Every sourced item includes our Certificate of Authenticity.
Your statutory rights for defective or misdescribed goods are not affected.
7.7 Exclusions
The following are final sale for change-of-mind returns:
Personal sourcing and custom-sourced orders
Items clearly marked “Final Sale” before purchase
Earrings and intimate items, for hygiene reasons
Items that have been altered, resized, worn, or damaged by the customer
Items missing the security tag, original packaging, or authenticity cards
These exclusions do not apply where the item is faulty, damaged, not as described, or proven inauthentic. In those cases, your statutory rights and our Authenticity Guarantee apply.
7.8 Refund Timing
Inspection: 3–5 business days after we receive the return.
Refund: within 14 calendar days after inspection and approval.
Refunds are issued to the original payment method where possible.
For faulty, misdescribed, or inauthentic items, we refund original shipping and reasonable return shipping.
For change-of-mind returns, original shipping is non-refundable, and return shipping is the customer’s responsibility.
8. Intellectual Property
All content on this website, including text, images, logos, graphics, and design, is the property of Vendôme Privée or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent.
Brand names, logos, and trademarks of third-party luxury brands displayed on this website are the property of their respective owners and are used for identification purposes only.
9. User Conduct
When using our website and services, you agree not to:
Use the website for any unlawful purpose
Attempt to gain unauthorized access to our systems or data
Submit false or misleading information
Interfere with or disrupt the website’s functionality
Scrape, copy, or extract content from the website without permission
Use automated tools (bots, scrapers) to access the website
10. Limitation of Liability
To the fullest extent permitted by UAE law, Vendôme Privée shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of or inability to use our website or services.
Our total liability for any claim related to our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.
Nothing in this section excludes or limits any liability that cannot be excluded or limited under applicable UAE law, including consumer protection law.
11. Indemnification
You agree to indemnify and hold harmless Vendôme Privée, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or your use of our website and services.
12. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
Nothing in this clause affects any mandatory consumer rights you may have to bring proceedings in your local courts.
13. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website and services after any changes constitutes acceptance of the updated Terms.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Vendôme Privée
Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Dubai, UAE
Trade Licence No. 2541640.01
Email: [email protected]
Website: www.vendomeprivee.com